Elxr

Refund Policy

Last updated: 6/4/2026

Overview

All products sold on this website are digital goods delivered electronically. Because of the nature of digital products, all sales are generally final.

Once a file has been delivered or accessed, it cannot be “returned” in the traditional sense.

Eligible Refund Cases

Refunds may only be granted under the following conditions:

  • The product was not delivered after a successful payment
  • The downloaded file is corrupted or unusable and cannot be replaced
  • A duplicate purchase was made by mistake

In these cases, support must be contacted within a reasonable time after purchase.

Non-Refundable Cases

Refunds will not be issued in the following situations:

  • You changed your mind after purchase
  • You no longer need the product
  • The product does not meet your personal expectations
  • You lack the technical knowledge required to use the product
  • You expected features that were not explicitly advertised
  • You failed to read the product description before purchasing

Resolution Process

If you experience an issue with a purchase, contact support at:

support@sitesbysteve.dev

Please include:

  • Your order details (email and product)
  • Proof of payment
  • A clear description of the issue

We will review the request and attempt to resolve legitimate issues as quickly as possible.

Chargebacks

Initiating a chargeback without first contacting support may result in:

  • Permanent restriction from future purchases
  • Revocation of product access
  • Denial of future support

We strongly encourage customers to reach out first so issues can be resolved fairly.

Digital Product Nature

By purchasing, you acknowledge that:

  • The product is delivered digitally
  • No physical goods will be shipped
  • Access is granted immediately after payment confirmation (where applicable)

Changes to This Policy

We may update this Refund Policy at any time. Changes take effect once published on this page.

Contact

For any refund-related questions:

support@sitesbysteve.dev